SPECIAL DISCOUNT FOR GROUPS
24/7 SHISHA DELIVERY AT THE UAE

Privacy Policy

 

Welcome to Puffin Art.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, make a purchase, or interact with our services.

By visiting our website or providing your information, you agree to the practices described in this Policy.

1. Information We Collect

We collect information to process your orders, improve your experience, and comply with UAE regulations.
We may collect the following types of data:

a. Personal Information

  • Full name

  • Email address

  • Phone / WhatsApp number

  • Delivery address and location details

  • Billing and payment information

b. Automatically Collected Information

When you visit our website, we automatically collect:

  • Device and browser information

  • IP address and approximate location

  • Website usage data (pages visited, clicks, and time spent)

  • Cookies and similar tracking technologies

c. Communication Data

Messages sent through WhatsApp, email, or contact forms, including inquiries or feedback.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders and deliveries

  • Communicate with you about your purchase or inquiries

  • Improve our website, products, and services

  • Customize promotions or offers relevant to you

  • Comply with UAE legal and regulatory requirements

We may also send you marketing communications via WhatsApp or email. You can opt out at any time by replying “STOP” or following the unsubscribe link.

3. Sharing Your Information

We value your privacy and do not sell your personal information.
We only share your data with trusted third parties necessary to operate our business, such as:

  • Payment processors (for secure payments)

  • Delivery partners (to deliver your order)

  • IT and hosting providers (to maintain our website and systems)

  • Shopify, our e-commerce platform

Each partner is contractually required to handle your data securely and only for the purpose of providing their service.

4. Data Storage and Security

Your personal information is stored on secure servers and protected by encryption and access controls.
We take all reasonable steps to protect your data from unauthorized access, loss, or misuse.

If a data breach occurs, we will notify affected customers in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

5. International Transfers

As our website is powered by Shopify, your data may be processed or stored on servers located outside the UAE (including in Canada or the United States).
By using our Services, you consent to such transfers in compliance with applicable data-protection laws.

6. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Recognize your browser or device

  • Keep items in your cart

  • Analyze traffic and improve performance

  • Personalize offers and content

You can disable cookies in your browser settings, but some parts of the website may not function properly without them.

7. Retention of Personal Data

We retain your personal data only as long as necessary to:

  • Fulfill your orders

  • Provide support or after-sales services

  • Comply with tax, accounting, and legal obligations

Once data is no longer needed, it will be securely deleted or anonymized.

8. Your Rights

Under UAE law, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for marketing communications

  • Object to certain types of processing

To exercise your rights, please contact us at contact@puffin-art.com.

9. Third-Party Links

Our website may include links to third-party websites or apps (e.g., payment gateways or social media).
We are not responsible for the privacy practices of these third parties. Please review their respective privacy policies before sharing any information.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The revised version will be posted on this page with an updated “Last Updated” date.
Continued use of our website after any changes means you accept the updated policy.

11. Contact Us

For questions about this Privacy Policy or your personal data, please contact us:

Puffin Art
📧 Email: contact@puffin-art.com
📞 Phone / WhatsApp: +971 52 890 2367
🏢 Address: Dubai , United Emirates.